The way that eCommerce entrepreneur Nyse Chen was able to get her new product off the ground in less than a year is a testament to the power of customer service.
Chen started her business out of necessity.
She couldn’t afford to start up her own eCommerce business, so she worked with an experienced company called Citi.
She sold her first product at a cost of $20 to help a customer find a new service.
The company eventually sold Chen’s product to a larger eCommerce company.
Chen now sells about 10 products a month, mostly through Citi and other merchants.
She says that the best thing about customer service is that it’s always available.
“It’s the best way to do business, the best service,” Chen says.
The other benefit of customer services is that they provide a sense of pride, she says.
Customers who are in the right place at the right time get their order, and Chen says that it also helps to know what you’re missing out on if your order is not fulfilled.
Chen says she likes to have a sense that her customers care about her and are willing to make a little extra effort.
Chen also likes to know the other person in the conversation is also happy with their order and that they will see it.
“I know my customers are getting what they need,” Chen tells New York.
“If they get something they want, that’s great, but they can’t see it.”
The customer service Chen enjoys is a part of her DNA.
“My customer service experience is all about me,” she says, adding that she doesn’t like to let people down.
Chen is a former fashion designer, so it makes sense that she has an entrepreneurial mindset.
“You want to be an entrepreneur and you want to make something happen, and you’re going to try your best to make your customers happy,” Chen explains.
Chen’s customers love her, and they have been very responsive.
“They really enjoy being in my shoes,” Chen said.
She has been able to turn her customers into customers themselves, which has helped her grow her business.
“The customers really love that, because I’m trying to do something with them that they might not be able to do,” Chen adds.
Chen wants to give her customers what they want and want it now.
She believes that the people who buy from her now will come back.
“That’s the beauty of it,” she said.
“When you have a great product, people want to use it and use it well.
I’ve been able do that, and I’m excited about the future.”
Chen says the customers that she’s sold her products to have become more than just customers.
They have also become part of Chen’s family.
“A lot of times, when you go into a store, you don’t know the person, you think you know them, and that’s not really the case,” Chen explained.
Chen was lucky enough to work with her husband and daughter.
“We’ve been really fortunate,” Chen laughs.
Chen and her husband have also taken on a few other clients, including the president of a local golf club.
Chen said that she and her wife were inspired to start their own business after hearing that her husband had been successful selling products online.
Chen hopes that her business will be able for her to keep doing what she loves and that her clients can look forward to her next sale.
“What’s really important to me is that I’m a mom, a wife, and a businesswoman,” Chen told New York magazine.
“In the end, it all comes down to how much time you have to dedicate to it, and it all depends on how much you love it.”
Chen has seen the success of her new business and hopes to be able do the same for others in the future.
“Hopefully, I’ll be able help other people in the same position I’m in,” she told New Yorker.
“Maybe someday, maybe not, but it will be nice to have something that helps people be happy and get their business off the mat.”